Aldred Cricket Bats has built its reputation on quality and service to the customer. I believe I produce some of the finest bats available anywhere in the world and my aim as a craftsmen is to get the optimum performance out of any cleft of willow that i transform into a cricket bat. I want our customers to be proud of their bats and for quality to be synonymous with the name Aldred Cricket.
Willow and cane are natural materials used by myself in accordance with the laws of the game; these materials naturally deteriorate with use and even with the best preparation, cannot be made impervious to the effects of poor quality balls, mistimed shots, yorkers, excessive tapping, general wear and tear etc. As a result it is impossible for any manufacturer to accurately predict the life expectancy of a cricket bat. Aldred Cricket bats are warranted for 12 months from the date of purchase. The warranty covers manufacturing and material defects. It excludes damage caused by the use of poor quality balls, mistimed shots/yorkers, tapping and normal wear and tear.
Proof of purchase will be required to support any warranty claim.
Bats returned under warranty will be assessed by Paul Aldred himself. Following assessment, the bat will be either repaired or, if repair is not viable, replaced or part replaced (i.e. a new bat offered at a significantly discounted price) depending on the nature of the damage and its general condition. I pride myself on the best customer service and relations and i will always try to be fair and reasonable with the customer especially in ‘grey area’ cases. Advice on preparation, maintenance can be found on my website. Please take the trouble to read the advice.
Any bats where the customers have removed the stickers from the bat intentionally to be blank will nullify the warranty agreement
Typical Examples of Damage
Shoulder damage occurs when the ball is struck hard on the relatively thin edge at the top of the bat. This can cause splitting of the wood but prompt repair will prevent further splitting and will not impair the bat’s performance.
Surface/edge cracking is common with use. Minor cracking can be sealed with superglue but if the cracking is excessive, the application of a facing and/or fibreglass edging tape may be recommended following repair.
Toe Damage: This can take several forms;
· Horizontal cracks / delamination may appear on the toe of the bat caused by moisture uptake from the ground, softening the fibres which then open up with repeated tapping. If the damage is severe the performance of the bat will eventually be affected. Prompt repair will reduce the risk of performance impairment.
· Yorker damage occurs when the ball becomes trapped between the toe of the bat and the ground. The severity of the damage depends on the power of the shot, the hardness of the ball and the hardness of the playing surface. Any resulting splitting should be assessed and repaired if appropriate. In the most severe cases the bat splitting is severe enough to render the bat unusable.
· Corner denting/cracking can be caused either by poor preparation of the bat or by severe impact or by a combination of the two. The damage is normally repairable without any significant loss of performance.
Handle Problems: Handle failure can be caused by material defects or can result from shoulder damage running into the handled region. In all cases the bat has to be rehandled. Sometimes the only effective way of repairing significant shoulder damage is to rehandle the bat even though the handle itself has not failed. Prompt effective repair work can prevent more serious damage (a stitch in time….) so, in the event of damage, the bat should be returned promptly. Leaving damage unattended until the bat is beyond repair may be construed as neglect.
Repairs carried out within the Aldred 12 month warranty period are free of charge, though there is normally a return post and packing charge. Subsequent repair and servicing is chargeable.
I manufacture the bats very carefully to provide the highest levels of performance and durability, but I am totally dependent on you the owner and player to continue our work by preparing, protecting and maintaining the bat in accordance with our recommendations.